At Rabobank, focus is on the interests of, and the relationship with, our customers. After all, Rabobank seeks to forge long-lasting partnerships with its customers. That is why strict demands are made of the products that we, at Rabobank, offer our customers. All products that are provided to retail customers through the network of local Rabobanks are first tested by a specially appointed review committee. This Committee is chaired by a member of the Executive Board and meets every two weeks. The Committee's priorities are a review of the Bank's duty of care, risk relating to the advisory function and reputation risk. A review committee has also been instituted for complex products in the wholesale domain, i.e. the Complex Transactions Committee. This committee is also chaired by a member of the Executive Board.
Duty of care
Within the scope of the duty of care, a lot has happened during the past few years in the field of transparency, understandability and suitability of financial products for customers. Rabobank is, and will continue to be, aware of its role within the context of the duty of care. For Rabobank, our continuous duty of care is inextricably linked to the way we do business with our customers.