The Rabobank Group's CSR policy emphasises the creation of sustainable value for clients and for society. The Rabobank Group wants to create value by providing high-quality financial products and services, by launching new financial products and services that promote sustainability and innovation in certain sectors and markets, for instance. Value is also created by offering services that are in keeping with our reputation as a reliable and progressive service provider. In order to do this, we need to start at the very least with a thorough knowledge of financial legislation, comply with this to the best of our knowledge, and go beyond what we are required to do by law and develop services that increase the accessibility to our regular financial services. Our services are given an additional social dimension by focusing special attention on groups of customers of a particular cultural or religious background, or customers who are in a vulnerable position within society, such as the elderly, people with disabilities, people with literacy and numeracy difficulties, homeless people and children.
To sum up, this management approach results in the following features in the value chain:
- we develop new products and services that provide added value for our clients and increase the accessibility to our regular financial services,
- we discuss CSR issues with clients in order to encourage them to make improvements (strategy of engagement), and
- attention for customer satisfaction, complaints, product responsibility, duty of care, transparancy, promotion and privacy.
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